FAQs
About BuyDoll
High quality products and Professional service
yes, we are authorized seller of branded sex dolls
Guarantee
The BuyDoll.com guarantee covers your sex doll’s entire main structure – skeleton, arms, legs, fingers and toes – as well as her outside appearance, skin and eyes from any defects.
If you have unpacked your sex doll companion and found any damage or irregularities, please contact us within 24 hours of delivery by:
Emailing us at Service@BuyDoll.com
Unfortunately, no. Due to laws in regard to adult products and cleanliness, we cannot accept the return of your sex doll companion after she has been used. Still, customer care is important to us. Therefore, if your doll is damaged in any way, please contact us so that we may discuss the problem and see if we can come up with a viable solution.
About Dolls
A sex doll can last up to 10 years, and maybe longer, if the doll is cared for properly. it is important to clean, dry and care for your sex doll on a regular basis.
TPE stands for Thermoplastic Elastomer and is a material made from a physical mix of polymers such as plastic and rubber. Furthermore TPE
Medical-Grade Silicone is usually referred to as Medical Healthcare-Grade Silicone and is a type of rubber. Furthermore, Medical-Grade Silicone
Hybrid sex dolls are created wit h a mixture of medical-grade silicone and TPE, giving you the best of both worlds. Our hybrid sex dolls have heads made of silicone, so you get extremely lifelike facial features with a less porous material. The bodies are made from TPE so you enjoy the real feel of human-like skin.
Most all sex doll mafufacturers say that the weight limit on a sex doll is 75 – 135 pounds. As previously mentioned, be careful when putting your full weight on your sex doll’s skeleton, especially on more delicate joints like the wrists, elbows, knees and ankles.
Shipping
BuyDoll.com offers free shipping to anywhere in the world.
We ship to all countries apart from India, Pakistan, UAE, Africa and Thailand due to sex toys being illegal and/or having strict customs clearance.
All orders are shipped from China, where our sex doll brands are based. US and EU in stock orders are shipped directly from the warehouse.
Yes! Your sex doll purchase is nobody’s business but your own. Therefore, each box is shipped discreetly with no indication of the contents on the outside of the box. All your courier will know is that the shipping container is heavy and marked fragile.
Since we use UPS and FedEx as our primary shipping couriers, they do not allow for PO Box deliveries. Therefore, we do not ship to PO Box addresses. Despite that, there are ways to get your sex doll shipped without using your home address. Please check these shipping options BEFORE placing your order, so we may note that your delivery will be taken to a pick-up destination rather than your home address.
About Order
Import Taxes and Duties are taken care of by us. Import Duties and VAT are levied by your local authority and we would recommend you check your government’s website prior to ordering.
We want your sex doll companion to be the doll of your dreams. Therefore, depending on how far your doll is in the production process, you may or may not be able to make any changes. Although we cannot guarantee any changes can be made after the process has begun, we would like to work with you and see what we can do. Call us or email us at Service@BuyDoll.com
All dolls are custom, made-to-order and immediately sent for processing as soon as payment is received. For this reason, our clients are granted 24 hours – in which it would be possible to cancel an order. Unfortunately, the cancellation is subject to a 10% fee, as we incur expenses by the credit card companies and the allocation of time and resources by the factory.
Once 24 hours have passed it is no longer possible to cancel any order as the doll will be well into production and high costs will have been incurred. Questions about the Terms of Service should be sent t o us at Service@BuyDoll.com
Unfortunately, due to laws on hygiene, you cannot return your sex doll after the first 24 hours, especially if you’ve been intimate with him/her. However, we want to ensure your SexDolls.com experience is a positive one well after your purchase. So, if your doll is damaged or broken, contact us at Service@BuyDoll.com and we will see what we can do to assist you.